Privacy Policy
PeakX – Privacy Policy
This Privacy Policy (hereinafter: “Privacy Policy”) applies to the handling of personal data in connection with the services (the “Services”) offered by the website peakx.ai (the “Website”), operated by Peak Card Services Limited (“PeakX,” “we,” “us,” or “our”).
Our priority is to protect our users’ and clients’ (hereinafter “You,” “Your”) privacy. This Privacy Policy describes how we collect and use Your personal and non-personal data. It is subject to the provisions of the Regulation (EU) 2016/679 of the European Parliament and of the Council (the “GDPR”).
This Privacy Policy is also applicable to visitors to our Website. By continuing to use the Website and/or submitting information to us, You acknowledge and accept that Your data will be collected and processed under the terms outlined in this Privacy Policy.
1. Data Controller
The data controller of the personal data provided by You is:
Simplon Marketplace Kft.
Hűvösvölgyi út 32,
1023 Budapest,
Hungary
E-mail: hello@peakx.ai
2. Scope of Personal Data
Personal data means any information that relates to You and allows us to identify You.
Information You Provide Directly
This may include Your name, e-mail address, company name, job title, or any other information You choose to submit through forms on our Website or via direct correspondence.Information Collected Automatically
When You visit our Website, we may automatically collect certain information about Your visit, such as Your IP address, the device and browser You use, the time and date of Your visit, and the pages You visit on our Website. This is primarily done via cookies and other tracking technologies (see Section 10 below).
We carefully safeguard the information we hold about You, including Your personal data.
3. Why Do We Use Your Data?
Your personal data may be processed for the following purposes:
Communication and Customer Support
To respond to Your inquiries or requests regarding our Services, including our AI solutions, the POC Factory, or the Agentic Framework.
Service Delivery
To provide You with relevant information about, or access to, our Services—especially for businesses interested in our Retrieval-Augmented Generation (RAG) offerings.
Legal and Compliance Requirements
To comply with obligations under applicable laws and regulations (e.g., crime prevention, record-keeping, regulatory inquiries).
Marketing (With Consent)
To contact You with promotions, newsletters, or updates about new products or features, only if You have opted in to receive such communications.
4. Transfer of Data
We will keep Your personal data confidential but may share it with certain third parties if necessary:
Companies in the Same Group as PeakX
Service Providers and Subcontractors.
E.g., hosting providers, cloud services, or payment processors (if applicable) that help us operate our Services.
Professional Advisors.
E.g., lawyers, auditors, insurers, and accountants, where necessary to provide our business services or protect our legal interests.
Parties in Connection with a Corporate Transaction.
If our ownership status changes due to a merger, acquisition, restructuring, or sale.
Fraud Prevention Agencies and Law Enforcement.
We may share data where required to detect, prevent, or report fraud, money laundering, or other crimes.
If we transfer Your personal data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect it, such as using binding corporate rules or standard contractual clauses approved by the European Commission.
5. Data Retention
We retain Your personal information as long as:
It is necessary to fulfill the purposes for which it was collected (see Section 3).
Required under applicable law and regulations.
Needed for legitimate business purposes, such as fraud prevention and regulatory compliance.
6. Updating Your Personal Data
To ensure that Your data is accurate and up to date:
Please inform us promptly of any changes to Your contact details (e.g., name, e-mail address) or other important information.
You can reach us at hello@peakx.ai to update Your data.
7. Your Data Protection Rights
Under the GDPR (and other applicable data protection laws), You have the right to:
Access: Request information about whether we hold personal information about You and why. You can also request a copy of the information we hold.
Rectification: Request correction of any incomplete or inaccurate personal information.
Deletion (“Right to be Forgotten”): Ask us to delete Your data when there is no lawful reason for us to continue processing it.
Objection: Object to processing based on legitimate interests, or to processing for direct marketing.
Restriction: Ask us to suspend processing of Your data (e.g., while we verify its accuracy).
Data Portability: Request transfer of Your data to You or a third party in a structured, commonly used, machine-readable format.
Withdraw Consent: Withdraw Your consent where processing is based on it (e.g., for certain marketing communications).
You can exercise these rights:
By contacting us at hello@peakx.ai.
By phone (if a phone contact is provided on our Website).
By contacting the relevant data protection authority (e.g., in Hungary, the National Authority for Data Protection and Freedom of Information) if You have concerns about how we handle Your data.
8. Security
We implement appropriate technical and organizational measures to safeguard Your personal data. However, please keep Your login credentials (if any) and passwords confidential, and notify us immediately if You suspect unauthorized use of or access to Your information.
9. Phishing Awareness
“Phishing” is an illegal activity aimed at stealing personal and financial information through fake e-mails or websites.
We will never ask You to provide sensitive personal data or passwords via e-mail.
If You receive a suspicious email claiming to be from PeakX or one of our employees, please contact us at hello@peakx.ai.
10. Cookies
Our Website uses cookies, which are small text files placed on Your computer. They help us:
Recognize Your browser when You return to our Website.
Understand how You interact with our Website, so we can improve user experience.
Provide certain features or functionality (e.g., remembering login details, if applicable).
Types of Cookies We Use:
Session Cookies: Temporary cookies that expire when You close Your browser.
Persistent Cookies: Remain on Your device until they expire or You delete them.
You can disable or delete cookies via Your browser settings. However, some features of our Website may not function properly without them.
11. Links to Other Websites
Our Website may contain links to third-party websites. These sites have their own privacy policies, which may differ from ours. We are not responsible for the privacy practices of external websites. We recommend that You review the privacy policy of each site You visit.
12. Children’s Privacy
Our Services are generally not directed at children under 16. We do not knowingly collect personal data from children without verifiable parental consent. If You believe we have inadvertently collected such information, please contact us at hello@peakx.ai.
13. Policy Updates
We reserve the right to update or modify this Privacy Policy at any time without prior notice. The revised Privacy Policy will become effective upon being published on our Website. Please check this page periodically to stay informed about how we protect Your personal data.
14. Contact Us
If You have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach out to us at:
Simplon Marketplace Kft.
Hűvösvölgyi út 32,
1023 Budapest,
Hungary
E-mail: hello@peakx.ai
We will do our best to address and resolve any issues or concerns You may have.
Last Updated: 17.03.2025.
